POLICIES

Event Confirmation

You will receive a written or e-mailed confirmation of your request within 3 business days. If you do not receive a confirmation, please contact the Pearce Catering Staff at extension 201 to ensure that we have received your request. In order to serve you in the best possible way, please place your order at least 7 days in advance. If an order is not placed 7 days in advance, we will do our best to meet your needs.

Final Count Guarantees

Please communicate the final guest count for your event to our catering staff by noon, one week prior to your event. This helps us schedule for staff requirements and order special food items. We do understand that change happens, however; Pearce will make every reasonable effort to serve you and to accommodate your ministry needs even in the event of last minute changes.

Event Cancellations

Depending on the timing of your cancellation, you may be subject to anything from a setup fee up to a partial or full cost of your event. Please notify our catering staff of any cancellations immediately at extension 201.

Order Pick-Up and Returns

All Catering orders are considered “pick-up” orders unless otherwise arranged with a Catering Team staff member. Ministries are also responsible to return all equipment immediately following the event. Some equipment may require a rental fee.

Billing

For Pearce ministry events, “Invoice Previews” will be issued within one week following the event to be reviewed and approved for payment. Other events require 10% down when booking the event, 50% at the time of guarantee and the remaining balance following the completion of the event.

It is our policy on Hors d’oeuvres, Buffet and Sweet Tables to prepare more than the anticipated need to assure you of a well-stocked table that never appears skimpy and one that will never embarrass the host by running out of food. With this policy we must decline carryout containers during or after buffet type service. This policy is only applicable to food tables that are not stocked by “each” or “dozen” as designated by you.